Yes, this site has great customer service. I just received my doll and I have to say the doll is a work of art, exactly as advertised in the pictures, great quality, size and weight, no doubts. I highly recommend this doll, it’s beautiful, if you are looking for this, don’t hesitate, it’s a real quality product. This doll is easy to move and handle. In fact, you can do more poses without getting tired anytime soon. I also like boobs!